How this site works
We're a referral service, not a contractor
BurstPipeGuide does not employ plumbers or restoration technicians and does not perform, guarantee or supervise any work. We publish guidance for homeowners dealing with burst pipes and water damage, and we run a phone line that connects callers with independent service providers in their area.
What happens when you call
- Your call is answered by, or routed through a call-routing partner to, an independent local provider who serves your area at that time.
- You talk to the provider directly about the problem, timing and price. They set their own prices and terms.
- You decide whether to hire them. Calling doesn't obligate you to anything.
Calls may be recorded by the routing partner or the provider for quality and billing purposes; you'll typically hear a notice at the start of the call. Availability varies by location and time of day, and we can't guarantee that a provider will be available.
How we're paid
Calling is free for you. We may receive a fee from a call-routing partner or provider when a call is connected. That compensation never changes the information in our guides, and we don't accept payment to say anything about a specific company.
Before you hire anyone
- Ask for the provider's license number and verify it with your state or local licensing office — our city pages link to the right lookup.
- Ask for proof of insurance and a written estimate.
- Read anything before you sign it, especially documents involving your insurance claim.
How we research our guides
Every city page is built from public sources — city and utility websites, state licensing and insurance departments, the National Weather Service, Census data and local news — and each page lists its sources. Cost figures are published estimates from national cost guides and are labeled as such; they're not quotes. If you spot an error, tell us and we'll fix it.